At Selgo Vacuum Parts, your satisfaction is our priority. We understand that there may be situations where you might need to request a refund. Please take a moment to review our refund policy:

1. Eligibility for Refund:

We accept refund requests for the following reasons:

• Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 14 days of receiving your order.

• Order Discrepancies: In case you receive products that don't match your order, contact us within 14 days of receiving your order.

2. Non-Refundable Items:

Some items are not eligible for refunds. These include:

• Consumable Products: Products that have been opened or used and are not in resalable condition.

• Products Damaged Due to Customer Handling: We cannot accept responsibility for damage caused by improper use or handling.

3. Requesting a Refund:

To initiate a refund, please contact us at sales@selgovacuumparts.com with the following information:

• Your order number.
• A clear description of the issue.
• Photographs, if applicable, to help us understand the issue.

4. Refund Process:

Once we receive your request, we will review it and get back to you within 4-5 business days to confirm the approval of your refund. If approved, we will process the refund to your original payment method.

5. Shipping Costs:

Shipping costs for returned items are the customer's responsibility unless the return is due to an error on our part.

6. Contact Us:

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at sales@selgovacuumparts.com. 

Thank you for choosing Selgo Vacuum Parts. Your satisfaction is important to us, and we are committed to providing quality products and exceptional service.